CX That Shows Fans Just How Much They Matter

You win games

We win hearts

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The Playbook

Your fans don’t just buy tickets — they show up, suit up, and stay loyal. But if their experience off the field falls short, their trust does too. At SunshineCX, we design support systems that match the passion of your fans, streamline your team’s workflows, and make every interaction feel like a home win.

  • Response times that keep up with the pace of the game

  • Self-serve options that feel intuitive, not robotic

  • Support flows built around seasonality, surges, and big match energy

  • VIP ticketing, access, and refund experiences that feel like VIP

  • CRM and chatbot integrations that personalize every touchpoint

  • VOC (voice of the crowd!) insights to understand what fans really think

  • A smoother experience for staff, so your team can focus on fans, not fumbles.

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From $995

Start the season strong

For teams building their first real support playbook — great for new franchises or fresh rebrands.

Illustration of four diverse sports fans at a tailgate party, wearing "Bears" apparel, with drinks and snacks, standing near a stadium. One person holds a foam finger.

From $1,995

Level up your fan experience

Ready to give fans a support experience that feels as premium as your seats? This is the upgrade that gets you there.

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From $4,995

Built for the big win

Built for teams with big moments ahead — new stadiums, playoff runs, or national spotlight. We'll help you shine when it counts most.

Extra Plays
(For Any Tier)

  • Full FAQ template setup

  • Quality Assurance processes for small teams

  • Cross-functional CX strategy audit

  • Automated foreign language support implementation

  • Customer feedback analysis (surveys, NPS, CSAT, interviews)

  • Training and coaching for support leaders

  • Performance management systems

  • Scaling playbooks and handoff documentation

  • Hiring plans and role scoping for CX teams

  • Cross-functional CX enablement (product, ops, marketing, support)

  • Building a Voice of the Customer (VoC) program

Or check out the full list of services and let’s build something totally custom together!

Have something else in mind?

Awesome, I’m interested! Let’s chat!

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