What can you help me with?

Oh man, what can’t I help you with? Almost anything that requires an accounting degree, but other than that? I’m your person. Here’s a link to the full list of my services.

TL;DR: I help growing companies build thoughtful customer experience strategies, set up scalable support systems, and lead with clarity—without the need for a full-time CX hire. Whether you need help with team structure, tools, journeys, or just figuring out what “CX” even means for your business, I’m here to make it all click.

What is that going to cost me?

My expertise comes with 15+ years of experience leading teams through transformation, and I’ll do my best to work with your budget, so be sure to bring an estimate to our first meeting. I know support teams don’t always have the deepest pockets, so let’s see what we can do, ok?

So… Do you offer hourly pricing?

Nope. SunshineCX’s pricing is fully project-based (with exceptions for fractional work).

Why? Because project pricing gives you clarity up front: clear scope, clear deliverables, and no surprise invoices. It also lets us focus on outcomes, not the clock.

Each package is designed to meet specific needs for your teams, with the option to customize add-ons if you need a little more support.

Let’s keep it simple, strategic, and built around what actually moves your business forward.

Do you take on fractional CX work? What does that even mean?

Hiring a fractional CX leader means you get the expertise of a seasoned Head of Customer Experience without the overhead of a full-time hire.

At SunshineCX, I step in as your part-time or project-based CX lead, helping you design strategy, build systems, and guide your team—just like an in-house VP of CX or Head of Support would. You get the clarity, leadership, and execution support you need, tailored to your stage of growth. You get high-impact support, scaled to your budget and bandwidth.

It’s ideal for:

• Startups not yet ready for a full-time CX hire

• Teams in transition who need temporary leadership

• Businesses testing new channels, tools, or customer models

• Founders or execs who need a trusted CX thought partner

I want to be one of your preferred partners!

Hell yes, let’s talk! I'm always excited to connect with people or companies building tools that actually make life better—for customers and the teams supporting them. If you’re creating something that genuinely helps companies improve their CX (not just add more noise), I want to hear about it.

Preferred partners get:

• Priority during RFPs

• Shoutouts and recommendations during client consultations

• Opportunities to collaborate on cool stuff when the fit is right

• Referrals for project or consultant work that better aligns with their expertise

That said, I only recommend people or tools I truly believe in—ones that are thoughtful, flexible, and built to support real-world teams. If your product or service fits that bill, let’s connect and see if there’s a little sunshine for us both!

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