Better CX,
Higher Returns

(We obviously mean both kinds)

You know the strains

We know the strategy

A young woman placing a cannabis product order on a digital device in a dispensary, with other customers browsing in the background.

Most dispensary systems aren’t built for experience.

They’re cobbled together with manual workarounds, outdated SOPs, or software that no one actually uses. You’ve got smart people doing repetitive work, confused customers asking the same questions, and no clear view of what’s working. Sound familiar?

Let’s fix that. SunshineCX brings the right mix of structure, automation, and people-first design to help your store thrive.

What Sunshine builds instead:

Smooth transactions

Faster in-store and online ordering. Fewer bottlenecks, happier customers, and better tip-earning opportunities for staff.

Support that actually supports

Chat, text, email, FAQs, phone—we’ll help you meet customers where they are (especially if they’re new or have a lot of questions).

A knowledge base your budtenders will love

We turn random product sheets and Slack threads into an internal LMS that keeps your team sharp and your info compliant.

Dashboards with clarity

Know what your customers are asking for, when they’re shopping, and where things are breaking—without digging through messy spreadsheets.

Feedback that sparks change

We help you build a VOC loop, so you’re always improving based on what real customers (and staff) are saying.

An illustrated storefront with a large yellow banner that reads 'Grand Opening.' The glass doors have a sign that says 'Welcome' and icons of a leaf and a star. There are potted plants on either side of the entrance, and the sky with a cloud is visible in the background.

From $1,495

For new dispensaries and teams getting organized

You’re just getting started or feeling a little scattered. Let’s lay the groundwork.

Ideal for: single-location dispensaries, first-time licensees, or stores prepping for launch.

What’s included:

  • CX health check across your customer touchpoints

  • POS + support platform recommendations

  • FAQ and help center starter kit (SEO + compliance tuned)

  • Intro customer journey mapping

  • 1 dashboard with key CX & support metrics

  • 2 team training sessions (support, retail, or both)

Split illustration showing a woman indoors using a tablet with a cat nearby on the left, and a woman outdoors holding a package with a marijuana leaf on it, standing in a garden with potted plants and a sunflowers on the right.

From $2,195

For growing dispensaries ready to scale smarter

You’ve got customers, staff, and systems—but it’s time to upgrade from duct tape to strategy.

Ideal for: multi-location operators, brands launching delivery or online ordering, or teams needing smoother handoffs.

What’s included:

  • In-depth CX and ops audit (systems, staff, support)

  • Customer journey mapping with actionable fixes

  • Help center + internal knowledge base revamp

  • Support automation basics setup (chat, SMS, or email flows)

  • VOC loop setup: customer feedback collection + analysis

  • Dashboards tailored to your goals

  • Training sessions + SOP documentation

People shopping at a dispensary, looking at cannabis products and consulting with staff.

From $4,995

For high-growth operators who want to lead the industry

You're growing fast and want an unforgettable, scalable customer experience to match.

Ideal for: MSOs, high-volume operators, or teams expanding across state lines who want to lead with experience.

What’s included:

  • Full-service CX strategy, mapped to business goals

  • VOC insights + action planning

  • Support channel optimization across SMS, chat, phone, and email

  • Virtual Budtender for online shoppers

  • Custom training modules for budtenders + support teams

  • Internal LMS design or refinement

  • Full help center build or redesign (customer + staff-facing)

  • Live support or chatbot implementation

In-Store Sparks

Your dispensary is more than a storefront—it’s a vibe. These CX enhancements infuse extra polish, personality, and warmth to every in-person interaction. From line flow to loyalty programs, we’ll help you create a space where customers feel welcomed, informed, and ready to return.

Or check out the full list of services and let’s build something totally custom together!

Have something else in mind?

Awesome, I’m interested! Let’s chat!

    • Secret Shopper CX Audits – in-person mystery shops to evaluate flow, service, compliance, and vibe

    • Inventory Management – effortlessly manage your inventory for easy online ordering experiences

    • Queue Optimization + Line Flow Redesign – reduce wait times and keep customers happy

    • POS Experience Audit – evaluate and improve the purchase interaction at the register

    • Customer Service Script Refinement – for common in-store questions, returns, or refusals

    • CX-focused Compliance Checks – ensure your in-store signage, staff scripts, and flow meet state requirements while still feeling human

    • Budtender Cheat Sheets / Pocket Guides – for fast, compliant recs without over-relying on memory

    • On-Screen Content Strategy – menus, educational loops, FAQs while customers wait

    • Intro to Cannabis Kits – help new users feel confident (with UX support from SunshineCX!)

    • Feedback Kiosk Setup – gather in-store VOC data with simple prompts or rating stations

    • Loyalty Program Setup or Optimization – help stores keep customers coming back

    • Seasonal Customer Journeys – mapped plans for 4/20, grand openings, or product drops

    • "First Visit" Flow Design – make new customers feel instantly welcomed and guided

    • Retail Experience Review + Redesign – from entrance to exit, a full vibe check

    • Exit Experience Enhancements – freebie station, thank-you moments, or a soft upsell zone

    • Pop Up Experiences – to drive loyalty, encourage new product adoption, and bring some fun to your shop

Illustration of a person with pink hair and glasses sitting at a desk with a laptop, surrounded by plants and cats. A framed sign reading "SunshineCX" hangs on the wall in the background. The person has a floral tattoo on their arm. One cat is on the laptop, and another is playing with a phone.